Shipping policy

Welcome to ArcadesGolden. We are committed to delivering your order safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing Time

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays). Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Times

Delivery times vary depending on destination, carrier availability, and product type.

United States: 5–10 business days
Europe: 7–14 business days
Canada: 7–14 business days
Australia & New Zealand: 8–20 business days
Rest of World: 8–20 business days

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

We offer free shipping on selected products and promotional offers. Any shipping charges, if applicable, will be clearly displayed at checkout before payment is completed.

Tracking Your Order

Tracking information will be sent by email once your order has shipped. Please allow 2–5 business days for tracking updates to appear after shipment.

Delays

Shipping may occasionally be delayed due to:

High seasonal demand
Weather conditions
Customs processing
Carrier disruptions
Incorrect or incomplete shipping addresses

If your order is delayed beyond normal estimates, please contact us and we will assist you.

Address Accuracy

Customers are responsible for entering the correct shipping address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

Damaged, Lost, or Incorrect Orders

If your order arrives damaged, incorrect, or appears lost in transit, please contact us within 7 days of delivery (or expected delivery date for missing parcels). Include your order number and photos if applicable. We will review the issue and provide a suitable resolution such as replacement or refund when eligible.

Large Arcade Machines / Oversized Items

Some arcade machines or oversized products may require additional handling time, scheduled delivery, signature confirmation, or special freight shipping. Any special delivery details will be shown on the product page or communicated after purchase.

Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees charged by their local authorities unless otherwise stated at checkout.